Refund Policy

1. Our Commitment

At Resumi, we want you to be completely satisfied with our Service. This Refund Policy outlines the circumstances under which refunds are available and how to request one.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers to paid plans (Pro and Unlimited).

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your first payment
• This is your first time subscribing to a paid plan
• You have not violated our Terms of Service

2.2 How to Request

To request a refund under our 7-day guarantee, email us at support@resumi.cv with:

• Your account email address
• Reason for refund (optional but helps us improve)
• Subject line: "Refund Request - 7-Day Guarantee"

Refunds are typically processed within 5-7 business days to your original payment method.

3. Subscription Cancellation

You can cancel your subscription at any time through your account settings or by contacting support.

3.1 Cancellation Process

• Go to Settings → Subscription Management
• Click "Cancel Subscription"
• Confirm your cancellation

3.2 What Happens When You Cancel

• Your subscription will remain active until the end of the current billing period
• You will retain access to paid features until the period ends
• You will not be charged for future billing cycles
• After the period ends, you'll automatically revert to the Free plan

3.3 No Partial Refunds

Canceling your subscription does not entitle you to a refund for the current billing period, except during the 7-day money-back guarantee window.

4. Exceptional Circumstances

We may issue refunds outside the 7-day window in exceptional circumstances, at our sole discretion:

4.1 Technical Issues

If you experience significant technical problems that prevent you from using the Service, and we are unable to resolve them within a reasonable timeframe, you may be eligible for a prorated refund.

4.2 Billing Errors

If you were incorrectly charged due to a billing error on our part, we will issue a full refund for the incorrect charge.

4.3 Duplicate Charges

If you were charged multiple times for the same subscription period, we will refund the duplicate charge(s).

4.4 Unauthorized Charges

If you believe your account was compromised and charges were made without your authorization, contact us immediately. We will investigate and issue appropriate refunds if confirmed.

5. Non-Refundable Situations

Refunds will NOT be issued in the following situations:

• You have used all or most of your monthly credits
• More than 7 days have passed since your initial payment (unless exceptional circumstances)
• You are requesting a refund for previous billing cycles
• Your account was terminated due to violation of our Terms of Service
• You changed your mind after using the Service extensively
• You subscribed to the wrong plan (you can change plans instead)

6. Plan Changes

6.1 Upgrading

If you upgrade from Pro to Unlimited (or any higher tier), you will be charged the prorated difference for the remainder of your billing cycle.

6.2 Downgrading

If you downgrade to a lower tier, the change will take effect at the start of your next billing cycle. No refunds are issued for downgrades.

7. Free Plan

The Free plan does not involve any payment, so refunds are not applicable. You can use the Free plan indefinitely without any charges.

8. Payment Processor

All payments are processed through Paddle, our third-party payment processor. Refunds are subject to Paddle's processing times and policies. In most cases, refunds appear in your account within 5-7 business days, but may take up to 10 business days depending on your bank.

9. Refund Processing Time

Once a refund is approved:

• Processing: We typically process refund requests within 1-2 business days
• Payment Processor: Paddle processes refunds within 5-7 business days
• Your Bank: Your bank may take an additional 2-5 business days to post the refund

Total timeline: 7-14 business days from approval to seeing the refund in your account.

10. Chargebacks and Disputes

We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback with your bank. Chargebacks may result in:

• Immediate suspension of your account
• Forfeiture of access to your data and generated content
• Additional fees charged by our payment processor

We are committed to resolving disputes fairly and quickly when you contact us directly.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email.

Changes do not apply retroactively and will only apply to subscriptions purchased after the change.

12. Contact Us

For refund requests or questions about this policy, please contact us: